Privacy Policy

1. Information We Collect

• Identity & contact data: name, date of birth, gender, phone, email, address and emergency contact.
• KYC documents: government ID type/number and uploaded documents, where required for membership verification.
• Biometric & attendance data: enrolment ID and check-in/check-out records for access control.
• Health & fitness data: body measurements and goals that you choose to share for training.
• Payment data: transaction records; card details are processed by our payment providers and are not stored by us.
• Technical data: device, browser and usage information collected via cookies and analytics.

2. How We Use Your Information

• To provide and manage your membership, access and services.
• To process payments, invoices and recurring billing.
• To verify identity and comply with legal obligations.
• To communicate updates, offers and service notices.
• To improve safety, security and the quality of our facilities.

3. Legal Basis

We process personal data on the basis of contract performance (your membership), your consent, our legitimate interests in operating the business, and compliance with applicable laws.

4. Sharing & Disclosure

We do not sell your personal data. We may share information with trusted service providers (payment gateways, communication and IT providers), franchise branches for cross-gym access, and authorities where required by law. All processors are bound to protect your data.

5. Data Security

We implement reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data for as long as necessary to provide services and to meet legal, accounting or reporting requirements, after which it is securely deleted or anonymised.

7. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and object to or restrict certain processing. To exercise these rights, contact us using the details below.

8. Cookies & Analytics

Our website uses cookies and third-party analytics (such as Google Analytics) to understand usage and improve the experience. You can control cookies through your browser settings.

9. Children's Privacy

Our services are not directed at children under 16. Members under 18 require parental or guardian consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

11. Contact

For privacy questions or requests, email hello@rdxgym.com or visit our contact page.